SERVICE / 05
Operate with
engineering depth.
Co-managed technology operations for organizations that need additional engineering capacity while retaining internal ownership of their environment.
Designed to complement internal IT.
Your internal team keeps the business context and ownership that should stay internal. Jacobs.Tech adds engineering capacity, specialized skills, operating discipline, automation, and escalation depth around the technology domains we are engaged to manage.
Operating Domains
Cloud Operations
AWS and Azure platform operations, governance, reliability, optimization, lifecycle management, and automation.
Server & Platform
Windows, Linux, Microsoft platforms, infrastructure services, patching, configuration, lifecycle, and reliability.
Identity
Active Directory, Entra ID, authentication, access architecture, identity hygiene, and operational support.
Endpoint & Security
Endpoint management, security controls, patching, vulnerability remediation, and platform administration.
Resilience
Backup operations, recovery validation, disaster-recovery readiness, continuity engineering, and restoration planning.
Observability & Automation
Monitoring, operational telemetry, alerting strategy, repetitive-work elimination, and reliability automation.
Service model.
Responsibilities, coverage, escalation paths, and operating expectations are defined before service begins. This establishes clear ownership and service expectations from the outset.